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Help & Support Center

Have questions about your digital art downloads or orders? We're here to help.

Frequently Asked Questions

I just paid, where is my download link?

Check your email inbox (and spam folder) for an automated message from MarketMain containing your secure download link. You can also visit our Downloads Portal and enter your checkout email at any time to retrieve your files.

What software do I need to open the files?

Most digital art bundles are delivered as standard `.zip` archives. You can double-click a `.zip` file on Windows or Mac to extract the high-resolution PNG, SVG, or PDF files inside.

Can I get a refund on a digital asset?

Due to the immediate access nature of digital downloads, all sales are final. However, if a file is corrupted or won't open, reach out to us below and we will get you a replacement file.

Still need help?

Send us a message and we'll reply via email within 24 hours.